Privacy & Terms

IMPORTANT NOTICE  - 9th FEBRUARY 2026

After many rewarding years providing West Australians with our range of Furniture & Homewares, the Living Emporium Group has decided to begin the process of closing the majority of our stores.  This is a planned business process that will progress over the coming months.

Our Customers have always been important to us and we want to maintain our relationships during this process.  Please note the following:

GIFT CARDS

As of 9th February 2026, Gift Cards will no longer be sold at Living Emporium.  Gift Cards that have already been issued remain active and can be used at any Living Emporium or Thingz Gift store. Note that redemption options will reduce over time so we strongly encourage all Gift Card holders to make purchases with their card as soon as possible. 

Any concerns should be directed to our customer support email.

CREDIT NOTES

(Please refer to Refund Policy below for full details)

Credit Notes will no longer be provided in relation to “Change Of Mind” refund requests.  Customers will only be given the option to exchange the product in store.  Credit Note cards that have already been issued remain valid and active until our last store closes.  Note that redemption options will reduce over time so we strongly encourage all Cards are redeemed early.

“Change of Mind” store credit will not be available on items purchased during heavily discounted store closing sales so please choose carefully.

WARRANTY

(Please refer to Refund Policy below for full details)

Our warranty for faulty goods will extend beyond the closure of our trading sites.

Refund claims and warranty claims for faulty goods must be lodged within a reasonable time frame from the closure of our last store.

CUSTOMER SUPPORT

Any concerns that cannot be resolved in our stores, please email:  customersupport@starretailgroup.com.au.  

Emails will be responded to within 3 business days

1. PRIVACY POLICY

The site editor takes your right to privacy seriously, and wants you to feel comfortable using this web site. This privacy policy deals with personally-identifiable information (referred to as “data” below) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by the site editor, nor does it apply to persons that are not employees or agents of the site editor, or that are not under the site editor’s control. Please take time to read this site’s Terms of use.

Collection of Data

Registration for an account on this site requires only a valid e-mail address and a user name that has not been chosen already. You are not required to provide any other information if you do not want to. Please be aware that the user name you choose, the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, the site editor may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information. Information about how advertising may be served on this site (if it is indeed the site editor’s policy to display advertising) is set forth below.

Use of Data

Data may be used to customise and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor’s policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor’s legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites.

Cookies

Like many web sites, this web site sets and uses cookies to enhance your user experience — to remember your personal settings, for instance.

Minors

The site editor might not allow persons who are aged thirteen or younger to become members of this site. For more information, please contact the site administrator.

Changes to the Privacy Policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.

No Guarantees

While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor’s control that may result in disclosure of data. Consequently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data.

Contact Information

If you have any questions about this policy or about this web site, please feel free to contact us.

2. REFUND POLICY

Please retain your receipt in order to process returns/refunds policy

FAULTY PRODUCTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and not offer a refund or returns card.

Following the closure of our final store, we will continue to honour statutory consumer guarantee claims for a reasonable period, depending on the type of product purchased and fault.  The following cut-off period for claims applies:

1. Physically return faulty item to any of our stores, with receipt, for the item to be reviewed and the refund processed in store.  Customers will be offered either an exchange or refund of the faulty product.
2. If the store is no longer operating, please email customersupport@starretailgroup.com.au including the following information

• Name
• Phone Contact
• Email Contact
• Picture of the item
• Description of the fault
• Date of Purchase
• Receipt

Emails will be responded to within 3 business days.

CHANGE OF MIND RETURNS

Please choose carefully as we don’t allow simple change of mind returns on non-faulty items (some exclusions apply).

Where exclusions apply, an exchange for another item can be made within 30 days of purchase, provided that:

• you provide proof of purchase (your Living Emporium store register receipt or bank statement transaction that will enable us to locate your receipt)
• the product (including all manuals and accessories) and packaging (including tags and shrinkwrap) is in its original condition; and
• the item is unused, unworn, in resaleable condition and not a personalised product.

Exclusions to Change of Mind:

All items purchased during heavily discounted store closing sales

Certain items, because of their nature, cannot be returned if you change your mind. These are:

• underwear, swimwear and hosiery;
• bedding accessories (including mattress protectors and pillows);
• cosmetics and fragrances

Store credit in the form a Credit Note Card will no longer be issued as of 9th February 2026.   ‘Change of mind” returns will only be offered the option to exchange the product in store.

YOUR PRIVACY

When returning/refunding a product, you may be asked for information relevant to your return or to satisfy legislative requirements. If you do not provide this information, we may be unable to process your return. For example, you may be asked for your signature as authorisation of the return transaction and identification containing your full name. Living Emporium will record your name and form of identification provided, which may be accessed by Living Emporium for fraud protection purposes. Living Emporium will store and use your information in accordance with its privacy policy available at www.livingemporium.com.au

WARRANTY

If the item you have purchased is covered by a manufacturer’s warranty Living Emporium will facilitate service under the terms of the warranty. Please allow extra time for this service as a third party will be involved.

Many of the Products carried on the Living Emporium may be different to the products carried in our bricks and mortar stores.  For this reason, our bricks and mortar stores may not accept returns for items brought on our website.

Please email customersupport@starretailgroup.com.au including the following information:

• Name
• Phone Contact
• Email Contact
• Picture of the item
• Description of the fault
• Date of Purchase
• Receipt

Emails will be responded to within 3 business days.

3. TERMS & CONDITIONS

TERMS OF USE

This Web Site is licensed by Quebec Nominees Pty Ltd (incorporated in WA) Trading as Living Emporium (ABN 50 008 817 650).  By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions ("Terms of Use"). If you do not agree to the Terms of Use, please do not use this website.

Ownership of Content & Website

Living Emporium owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Living Emporium. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Living Emporium or of the relevant trademark owner.

Third-Party Content

There may be links on our website that are hyperlinked to other external websites. Note that Thingz is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.

Security

While we take necessary measures, Living Emporium cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Your Privacy is Important

We are committed to protecting the privacy of everyone who shops or interacts with us.

DISCLAIMER OF LIABILITY

General Disclaimer

We are not liable to you or anyone else for any Loss in connection with use of this Web Site or a Linked Web Site.

This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.

Specific Warnings and Disclaimers

The Trade Practices Act and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods or services on the Web Site, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Web Site or a Linked Web Site. You must take your own precautions to ensure that whatever you select for your use from this Web Site is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the Web Site will be uninterrupted or error free or that any defects will be corrected.

We may, from time to time, change or add to this Web Site (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this Web Site updated. We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not up-to-date.

Under no circumstances (including but not limited to any act or omission on the part of Thnigz Gifts) will Living Emporium be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Web Site.

To the fullest extent permitted by law, Living Emporium liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Living Emporium to the following:

1. In the case of services supplied or offered by Living Emporium, (a) the supply of the services again, or (b) the cost of having services supplied again; and
2.  In the case of goods supplied or offered by Living Emporium, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of the replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

In these Terms of Use, certain words (particularly capitalised ones) may have special meanings. If they do these special meanings are set out in the “General” section.

The Terms of Use are effective until terminated by Living Emporium and Living Emporium may terminate this agreement and your access to the Web Site at any time without notice. In the event of termination you are no longer authorised to access the Web Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.

COOKIES

Living Emporium uses two types of cookies on this website. These are session cookies and permanent cookies.

Session Cookies

Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.

Upon closing your browser the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date.

Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Permanent Cookies

To enable Living Emporium to recognise each time your browser visits the Living Emporium website it downloads a cookie onto your hard drive.

Through the use of the cookie Living Emporium  is able to:

(a) recognise your browser each time it visits our site; and
(b) track which pages you visit whilst at our site.

Living Emporium may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.

As with all of your personal information Living Emporium  will not provide this to third parties without your consent, except where:

(a)   such disclosure is permitted under the Privacy Act 1988;
(b)   Living Emporium is required by law to disclose information to third parties; or
(c)   Living Emporium has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.

Other Ways We Track Site Activity

Another way we track site activity is by using transparent electronic images called “clear GIFs,” “Web bugs,” or “Web beacons” on thingzgifts.com.au Web pages. These images count the number of users who visit that page from specific banner ads outside thingzgifts.com.au or through e-mail links. A similar image, sometimes called a “Spotlight Tag,” is used on thingzgifts.com.au Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.

COPYRIGHT

This Web Site is our copyright property.

You are provided with access to it only for your personal and non-commercial use.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:

• Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Web Site; or
• Commercialise any information, products or services obtained from any part of this Web Site without our written permission.

TRADE MARKS

These trade marks and other Living Emporium products and services referred to in this Web Site are trade marks of Living Emporium.

Other product and company names mentioned in this Web Site may be the trade marks of other people or entities.

Nothing contained in the Web Site should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the Web Site without the express written permission of Living Emporium or third party owner.

LINKED WEBSITES

This Web Site may contain links to Linked Web Sites. Those links are provided for convenience only and may not remain current or be maintained.

Links to those web sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.

Unless otherwise stated the Linked Web Sites are not under the control of Living Emporium and Living Emporium is not responsible for the contents of any Linked Web Site. You link to any such web site at your own risk.

GENERAL

In this website:

“Living Emporium” means Quebec Nominees (incorporated in WA) trading as Living Emporium ABN 50 008 817 650 and its subsidiaries unless otherwise specified.

“Linked Web Sites” means web sites of persons or entities other than Living Emporium which are hyperlinked from this Web Site.

“Personal Information” means any information from which your identity is apparent or can be reasonably be ascertained.

“Web Site” means the whole or any part of the web pages located at www.thingzgifts.com.au (including the lay-out of this Web Site, individual elements of the Web Site design, underlying code elements of this Web Site, or text, sounds, graphics, animated elements or any other content of this Web Site.)

“We” and “us” refer to Living Emporium and its group associates , and “our” has the same meaning.

These Terms of Use are governed by the laws in force in Western Australia, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia, Australia and any courts which may hear appeals from those courts.

Nothing contained in these Terms of Use derogates from Living Emporium right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by Living Emporium with respect to that use.

Facebook/Instagram Giveaways – Terms and Conditions

Where Facebook or Instagram giveaways occur whether it be in voucher form or products on our Living Emporium Facebook or Instagram Pages, winners of these giveaways will be selected at random using an auto generated selection program.

Some giveaways may require you to sign up as a member. As part of signing up you will receive promotional emails as part of our database.

Where the giveaway is a physical product, the winner will need to be able to collect the prize from one of our Living Emporium stores as we cannot do delivery or shipping. Products cannot be exchanged for cash or store credit.

Living Emporium vouchers are to be used in any Living Emporium store and cannot be redeemed for cash or replaced if lost or stolen.

Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher is expressed inclusive of GST.

Any purchases that exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases.

Entrants must reside in Western Australia to be eligible as a winner for the competition.

Employees and their immediate families of the Promoter and its related companies are ineligible to enter.

By entering, the entrant agrees that if they win, they may be included in a post announcing the winner of the competition.

Winners have 5 days from date of first contact to claim their voucher; otherwise their winnings will be forfeited.